From c01abeaaa1130247365e9762cd99cd96f8da09d0 Mon Sep 17 00:00:00 2001 From: Joshua Slive Date: Thu, 23 Aug 2001 19:08:43 +0000 Subject: [PATCH] New faq for 2.0. Start with a relatively clean slate. The existing faq will be deleted soon. Discussion to follow on docs list. git-svn-id: https://svn.apache.org/repos/asf/httpd/httpd/trunk@90568 13f79535-47bb-0310-9956-ffa450edef68 --- docs/manual/faq/footer.html | 8 ++ docs/manual/faq/header.html | 6 ++ docs/manual/faq/index.html | 67 ++++++++++++++++ docs/manual/faq/support.html | 143 +++++++++++++++++++++++++++++++++++ 4 files changed, 224 insertions(+) create mode 100644 docs/manual/faq/footer.html create mode 100644 docs/manual/faq/header.html create mode 100644 docs/manual/faq/index.html create mode 100644 docs/manual/faq/support.html diff --git a/docs/manual/faq/footer.html b/docs/manual/faq/footer.html new file mode 100644 index 0000000000..4a0991e6fa --- /dev/null +++ b/docs/manual/faq/footer.html @@ -0,0 +1,8 @@ +
+ +

+ Apache HTTP Server Version 2.0 +

+ +Index +Home diff --git a/docs/manual/faq/header.html b/docs/manual/faq/header.html new file mode 100644 index 0000000000..9bc11593a3 --- /dev/null +++ b/docs/manual/faq/header.html @@ -0,0 +1,6 @@ +
+ [APACHE DOCUMENTATION] +

+ Apache HTTP Server Version 2.0 +

+
diff --git a/docs/manual/faq/index.html b/docs/manual/faq/index.html new file mode 100644 index 0000000000..90c19b7bb9 --- /dev/null +++ b/docs/manual/faq/index.html @@ -0,0 +1,67 @@ + + + + + + + + + Apache Server Frequently Asked Questions + + + +

Frequently Asked Questions

+ +

+ The latest version of this FAQ is always available from the main + Apache web site, at <http://httpd.apache.org/docs-2.0/faq/>. + In addition, you can view this FAQ all in one page for easy searching and + printing. +

+ +

Since Apache 2.0 is very new, we don't yet know what the + Frequently Asked Questions will be. While this section + fills up, you should also consult the Apache 1.3 FAQ + to see if your question is answered there.

+ + + +

Categories

+ + + +
+ +
Support
+
What do I do when I have problems?
+ +
+ + + +
+ +
Support
+
What do I do when I have problems?
+ +
+ +
+ + + + + + + + diff --git a/docs/manual/faq/support.html b/docs/manual/faq/support.html new file mode 100644 index 0000000000..95aa420132 --- /dev/null +++ b/docs/manual/faq/support.html @@ -0,0 +1,143 @@ + + + + + Support - Apache Server Frequently Asked Questions + + + + +

Apache Server Frequently Asked Questions

+ + +

Support

+ + + +
+ +

"Why can't I ...? Why won't ... work?" + What to do in case of problems

+

+ If you are having trouble with your Apache server software, you should + take the following steps: +

+
    +
  1. Check the errorlog! +

    + Apache tries to be helpful when it encounters a problem. In many + cases, it will provide some details by writing one or messages to + the server error log. Sometimes this is enough for you to diagnose + & fix the problem yourself (such as file permissions or the like). + The default location of the error log is + /usr/local/apache/logs/error_log, but see the + ErrorLog + directive in your config files for the location on your server. +

    +
    2. +
  2. Check the + FAQ! +

    + The latest version of the Apache Frequently-Asked Questions list can + always be found at the main Apache web site. +

    +
    3. +
  3. Check the Apache bug database +

    + Most problems that get reported to The Apache Group are recorded in + the + bug database. + Please check the existing reports, open + and closed, before adding one. If you find + that your issue has already been reported, please don't add + a "me, too" report. If the original report isn't closed + yet, we suggest that you check it periodically. You might also + consider contacting the original submitter, because there may be an + email exchange going on about the issue that isn't getting recorded + in the database. +

    +
    4. +
  4. Ask in the comp.infosystems.www.servers.unix + or comp.infosystems.www.servers.ms-windows USENET + newsgroup (as appropriate for the platform you use). +

    + A lot of common problems never make it to the bug database because + there's already high Q&A traffic about them in the + comp.infosystems.www.servers.unix + newsgroup. Many Apache users, and some of the developers, can be + found roaming its virtual halls, so it is suggested that you seek + wisdom there. The chances are good that you'll get a faster answer + there than from the bug database, even if you don't see + your question already posted. +

    +
    5. +
  5. If all else fails, report the problem in the bug + database +

    + If you've gone through those steps above that are appropriate and + have obtained no relief, then please do let The Apache + Group know about the problem by + logging a bug report. +

    +

    + If your problem involves the server crashing and generating a core + dump, please include a backtrace (if possible). As an example, +

    +

    +

    +
    # cd ServerRoot
    + # dbx httpd core
    + (dbx) where     +
    +
    +

    +

    + (Substitute the appropriate locations for your + ServerRoot and your httpd and + core files. You may have to use gdb + instead of dbx.) +

    +
    6. +
+
+ +

Whom do I contact for support?

+

+ There is no official support for Apache. None of the developers want to + be swamped by a flood of trivial questions that can be resolved elsewhere. + Bug reports and suggestions should be sent via + the bug report page. + Other questions should be directed to the + comp.infosystems.www.servers.unix or comp.infosystems.www.servers.ms-windows + newsgroup (as appropriate for the platform you use), where some of the + Apache team lurk, in the company of many other httpd gurus who + should be able to help. +

+

+ Commercial support for Apache is, however, available from a number + of third parties. +

+ + + + + + + -- 2.50.1