-<?xml version="1.0" encoding="UTF-8" ?>
-<!DOCTYPE faq SYSTEM "../style/faq.dtd" [
- <!ENTITY categories SYSTEM "categories.xml">
-]>
+<?xml version='1.0' encoding='UTF-8' ?>
+<!DOCTYPE manualpage SYSTEM "../style/manualpage.dtd">
<?xml-stylesheet type="text/xsl" href="../style/manual.en.xsl"?>
<!-- $LastChangedRevision$ -->
limitations under the License.
-->
-<faq metafile="index.xml.meta">
-<parentdocument href="../" />
+<manualpage metafile="index.xml.meta">
+<parentdocument href="../"/>
<title>Frequently Asked Questions</title>
<summary>
- <p>The latest version of this FAQ is always available from the
- main Apache web site, at <<a
- href="http://httpd.apache.org/docs/&httpd.docs;/faq/"
- >http://httpd.apache.org/docs/&httpd.docs;/faq/</a>>. In addition, you
- can view
- this FAQ <a href="all_in_one.html">all in one page</a> for easy searching
- and printing.</p>
-
- <p>If you don't find the answer to your question in the below
- sections, please also consult the <a
+
+ <p>This document is not a traditional FAQ, but rather a quick
+ guide showing you what to do when you run into problems with the
+ Apache HTTP Server.</p>
+
+ <p>A more traditional but quite outdated document is the <a
href="http://httpd.apache.org/docs/misc/FAQ.html">Apache 1.3
- FAQ</a> to see if your question is answered there.</p>
+ FAQ</a>.</p>
</summary>
-&categories;
+ <section id="support.what2do">
+ <title>"Why can't I ...? Why won't ... work?" What to do in case of
+ problems</title>
+
+ <p>If you are having trouble with your Apache server software, you should
+ take the following steps:</p>
+
+ <dl>
+ <dt>Check the ErrorLog!</dt>
+ <dd><p>Apache tries to be helpful when it encounters a problem. In many
+ cases, it will provide some details by writing one or more messages to the
+ server error log. Sometimes this is enough for you to diagnose and fix
+ the problem yourself (such as file permissions or the like). The default
+ location of the error log is
+ <code>/usr/local/apache2/logs/error_log</code>, but see the <directive
+ module="core">ErrorLog</directive> directive in your config files for the
+ location on your server.</p>
+
+ <p>If you end up in any of the support forums this is quite likely to be the
+ first place they will ask you retrieve information from. Please ensure you
+ know where to find your errorlog. If you are unsure, the wiki page
+ <a href="http://wiki.apache.org/httpd/DistrosDefaultLayout"> here</a> can
+ give you some ideas where to look.</p></dd>
+
+ <dt>Consult the wiki</dt>
+ <dd>The <a href="http://wiki.apache.org/httpd/">Apache HTTP
+ Server Wiki</a> contains guides to solving many common
+ problems.</dd>
+
+ <dt>Check the Apache bug database</dt> <dd>Most problems that
+ get reported to The Apache Group are recorded in the <a
+ href="http://httpd.apache.org/bug_report.html">bug database</a>.
+ <strong>Do not</strong> submit a new bug report until you have
+ checked existing reports (open <em>and</em> closed) and asked
+ about your problem in a user-support forum (see below). If you
+ find that your issue has already been reported, please
+ <em>don't</em> add a "me, too" report.</dd>
+
+ <dt><a id="support.what2do.user-support"
+ name="support.what2do.user-support">Ask in a user support forum</a></dt>
+ <dd><p>Apache has an active community of users who are willing to share
+ their knowledge. Participating in this community is usually the best and
+ fastest way to get answers to your questions and problems.</p>
+
+ <p><a href="http://httpd.apache.org/userslist.html">Users
+ mailing list</a></p>
+
+ <p><a href="irc://irc.freenode.net/#httpd">#httpd</a> on
+ <a href="http://freenode.net">Freenode IRC</a> is also available for
+ user support issues.</p>
+ </dd>
+
+ <dt>Please use the bug database for bugs!</dt>
+ <dd><p>If you've gone through those steps above that are appropriate and
+ have obtained no relief, then please <em>do</em> let the httpd developers
+ know about the problem by <a
+ href="http://httpd.apache.org/bug_report.html">logging a bug
+ report</a>.</p>
+
+ <p>If your problem involves the server crashing and generating a core
+ dump, please <a href="http://httpd.apache.org/dev/debugging.html">
+ include a backtrace</a> (if possible).</p>
+ </dd>
+ </dl>
+ </section>
+
+ <section id="support.support"><title>Whom do I contact for support?</title>
+ <p>With millions of users and fewer than sixty volunteer developers,
+ we cannot provide personal support for Apache. For free support, we
+ suggest participating in a user forum (see above).</p>
-</faq>
+ <p>Professional, commercial support for Apache is available from
+ a number of companies.</p>
+ </section>
+</manualpage>
projects / apache / blobdiff